Privacy Policy

Privacy Policy

Introduction

Welcome to https://steel-supplies-bendigo.thebestlocalpro.com (hereinafter referred to as “Steel Supplies Bendigo” or “we”). We are committed to maintaining a transparent and secure environment for our users, ensuring their privacy is respected and their personal data is protected. This Privacy Policy details the practices we employ regarding the collection, storage, access, and handling of your personal information in compliance with various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA) and Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA), Connecticut’s Connecticut Transactional Data Privacy Act (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, applications, products, or services accessed via links on our site. These entities have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  • Utilizing our applications and services as an authorized user
  • Visiting websites linked to this Privacy Statement
  • Engaging with us through communications, including newsletters, emails, calls, or texts (SMS)

Personal Data Collection

We collect various categories of personal data, which include but are not limited to:

  • Account Information: Details related to your account creation and management, such as usernames, passwords, and contact preferences.
  • Payment Information: Credit card details, billing addresses, and payment history for processing transactions.
  • Financial Information: Data related to your financial status or transactions with us, including bank account numbers (if provided).
  • Purchase Information: Items purchased, quantities, prices, and order history.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device ID, and location data.
  • Location Data: Geographic coordinates and other location-based services you choose to share with us.
  • Feedback: Comments, reviews, or surveys you provide to help us improve our services.
  • Social Media Information: User information from social media platforms when you interact with our content on these sites.
  • Product Information: Details about products you view, search for, or purchase on our site.

We collect this data through direct user input, interactions with our platform, and automated technologies such as cookies (explained in the next section). Additionally, third parties may share personal data with us for specific purposes, adhering to their respective privacy policies.

Cookies

Cookies are small text files stored on your device when you visit our website or use our services. They play a crucial role in enhancing user experience and enabling certain functions:

  • Strictly Necessary Cookies: Essential for navigating our site and utilizing its core features.
  • Preference Cookies: Remember your preferences, language settings, and custom options.
  • Analytics Cookies: Track your interaction with our website to analyze performance, enhance security, and provide relevant content.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

Steel Supplies Bendigo retains personal data only for the duration required by law or for legitimate business purposes. Once the data is no longer needed for these reasons, we delete or anonymize it to prevent reidentification. Our retention periods are as follows:

  • Financial and transaction data: Typically retained for 7 years post-collection.
  • Customer service interactions: May be stored for up to 3 years.
  • Marketing and analytics data: Usually kept for 2 years after collection.
  • Personal information provided through surveys or forms: Depends on the specific survey/form purpose, often deleted after processing.

Security Measures

We implement robust organizational and technical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of data at rest and in transit to ensure secure transmission and storage.
  • Engaging secure third-party processing partners who adhere to strict privacy and security standards.
  • Regularly reviewing and updating our security protocols to adapt to emerging threats.

Children’s Privacy

Steel Supplies Bendigo does not knowingly collect or solicit personal data from children under the age of 18. If you believe we have collected such information by mistake, please contact us immediately using the details provided in the ‘Contact Information’ section below.

Your Rights

Depending on your location and applicable laws, you may have specific rights regarding your personal data:

  • Access: The right to request access to and receive a copy of your personal data held by us.
  • Rectification: Correcting or updating inaccurate or incomplete personal data we hold about you.
  • Erasure (Right to be Forgotten): Requesting the deletion of your personal data, except where we have a legitimate ground for retaining it.
  • Restriction: Limiting our use or disclosure of your personal data under certain circumstances.
  • Portability: Obtaining and transferring your personal data in a structured, commonly used format to another controller.
  • Objection: Objecting to the processing of your personal data based on legitimate interests or for direct marketing purposes.
  • Non-Discrimination: The right to take legal action if you believe your data has been processed unfairly.

To exercise these rights, please submit a request through our privacy team using the contact details provided below.

Changes to Policy

Steel Supplies Bendigo reserves the right to update this Privacy Policy at any time. We will notify users of significant changes by posting a prominent notice on our website or by directly sending communications to users affected by these changes. We encourage you to review this policy periodically for the latest information.

Contact Information

For any questions, requests, or concerns regarding privacy or your personal data:

We value your trust in our commitment to privacy and data protection.